Araneae Networks ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share and protect information about you when you visit https://www.araneae.net, contact us, or use our services.
This policy is published in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("PDPL") and other applicable UAE data protection laws.
1. Who we are
Araneae Networks is an IT infrastructure and security solutions company registered in Dubai, United Arab Emirates, with its principal office at Office No. F-401, Deira, Dubai, UAE.
For privacy enquiries, contact us at info@araneae.net or +971 (55) 247 7742.
2. Information we collect
We collect the following categories of personal information:
Information you give us
- Contact details (name, email address, phone number, company name) when you submit our contact form, request a quote, or otherwise reach out to us
- Project enquiries, including the message content and any attachments you share
Information we collect automatically
- Usage data — pages visited, time spent, referring URL, device type, browser type, and approximate (city-level) location via Google Analytics 4
- Technical data — IP address, browser settings, operating system
We do not knowingly collect special categories of personal data (such as health, biometric, or religious information) through this website.
3. How we use your information
We use your personal information for the following purposes:
- To respond to your enquiries and prepare quotes and proposals
- To deliver the services you request, including ongoing AMC support
- To improve our website, services and customer experience
- To comply with our legal and regulatory obligations
- To send you transactional communications about projects you have engaged us for
4. Legal basis for processing
Under the UAE PDPL, we process your personal data on one or more of the following legal bases:
- Your consent — when you submit a contact form or otherwise voluntarily provide information
- Performance of a contract — to deliver services you have engaged us for
- Legitimate interests — to operate our website, respond to enquiries, and improve our services, balanced against your privacy rights
- Legal obligation — to comply with UAE law and regulatory requirements
5. Sharing and disclosure
We do not sell your personal information. We share information only in the following limited circumstances:
- Service providers — Google Analytics for website analytics; email hosting providers for transactional email; cloud hosting providers for website infrastructure
- Subcontractors — vendors and engineers we engage to deliver projects, bound by confidentiality obligations
- Legal compliance — when required by UAE law, court order, or regulatory authority
- Business transfers — in the event of a merger, acquisition, or sale of assets, with notice to you
6. Cookies and analytics
We use cookies and similar technologies to operate our website and understand how visitors use it.
Essential cookies
Required for the website to function — for example, maintaining your session and security tokens. These cannot be disabled.
Analytics cookies
We use Google Analytics 4 (Measurement ID: G-BCDG8SFJJS) to understand how visitors interact with our site. GA4 collects pseudonymous usage data and may transfer information to Google servers outside the UAE. You can opt out by installing the Google Analytics opt-out browser add-on.
You can also disable cookies through your browser settings, though some features of the website may not work correctly.
Your consent
When you first visit our website we display a cookie consent banner. Analytics cookies only load if you accept; declining means no Google Analytics tracking is performed during your visit. You can change your choice at any time by clearing your browser's site data for https://www.araneae.net.
7. Data security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption in transit (HTTPS), restricted access controls, secure backups, and staff training. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.
8. How long we keep your information
We retain your personal information only for as long as necessary to fulfil the purposes set out in this policy:
- Contact enquiries — up to 24 months from your last interaction, then deleted or anonymised
- Customer records (active engagements) — for the duration of the engagement plus 7 years for accounting and tax compliance under UAE law
- Analytics data — Google Analytics retention is set to 14 months by default
9. Your rights under UAE PDPL
You have the following rights regarding your personal data:
- Right of access — request a copy of the personal data we hold about you
- Right to correction — request that we correct inaccurate or incomplete data
- Right to deletion — request that we delete your personal data, subject to legal retention requirements
- Right to restrict processing — request that we limit how we process your data
- Right to object — object to processing based on legitimate interests
- Right to data portability — request your data in a structured, machine-readable format
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, contact us at info@araneae.net. We will respond within 30 days. You also have the right to lodge a complaint with the UAE Data Office.
10. International transfers
Some of our service providers (notably Google Analytics) process data outside the UAE. Where personal data is transferred outside the UAE, we ensure appropriate safeguards are in place in accordance with the UAE PDPL.
11. Children's privacy
Our website and services are intended for businesses and adult users. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us and we will delete it.
12. Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or a prominent notice on our website. Continued use of our website after changes constitutes acceptance of the updated policy.
13. Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
- Email: info@araneae.net
- Phone: +971 (55) 247 7742
- Address: Office No. F-401, Deira, Dubai, UAE