PABX Systems

Business phones have moved far beyond the desk-bound PABX of a decade ago. Modern IP telephony unifies desk phones, mobile softphones, video conferencing, voicemail-to-email, call recording and CRM integration on a single platform — running over your existing network with no proprietary cabling.

Araneae Networks deploys IP-PBX and hybrid systems from Yeastar, Grandstream, Cisco, Avaya and Panasonic. We size the platform for your call volume, configure SIP trunks with du or Etisalat, port your existing numbers without downtime, and integrate with your CRM so every call is logged automatically.

A complete deployment includes IVR (auto-attendant) for routing inbound calls by department or language, call queues with hold-music and overflow rules, call recording with secure encrypted storage, time-of-day and skill-based routing, voicemail-to-email transcription, and click-to-call from your CRM with screen-pop for inbound caller identification.

Mobile and remote work is first-class. Every extension comes with iOS and Android softphone apps that ride your data connection — staff make and receive calls from their work number anywhere in the world without revealing their personal mobile. Desktop softphones (Windows and Mac) integrate with Microsoft Teams and Outlook.

Reporting and analytics turn your phone system into a business intelligence tool. Dashboards show call volume by hour, missed-call rates, average wait time, agent performance and conversion funnels. We help interpret the data and tune routing rules to lift answer rates.

Migrating off a legacy PABX is straightforward. We run the new IP system in parallel with the existing analog one, port numbers during a low-traffic window (typically overnight), and provide training the next morning. Most clients are fully cut over in a week without losing a single call.