AMC Services

Most IT problems are predictable, preventable and easily fixed when caught early — and absolute disasters when ignored. An Annual Maintenance Contract turns that asymmetry to your advantage. Instead of crisis-driven emergency calls, you get planned preventive servicing, monitored systems, fast SLA-backed response and a predictable annual fee. That trade — predictable cost for unpredictable outages — is why AMC contracts pay for themselves in the first incident avoided.

Araneae Networks offers tiered AMC plans (Bronze, Silver and Gold) that cover the systems we install plus systems installed by others that you'd like us to take over. A single contract spans CCTV, access control, networking, PABX, gates, structured cabling, hosting and email — replacing fragmented vendor relationships with one accountable team and one escalation path.

Preventive maintenance is scheduled, not optional. Quarterly site visits cover the things that fail when neglected: camera focus and lens cleaning, NVR storage health, access-control reader contacts, gate-barrier hydraulic levels and photocell alignment, switch port utilisation and firmware updates, server backup verification, UPS battery testing and replacement, and Wi-Fi signal surveys. Each visit produces a documented report with findings and recommendations.

Response is SLA-backed and tracked. Critical-priority issues (system fully down, security breach in progress, business-impacting outage) get a 2-hour remote response and same-day on-site if needed. Standard-priority issues get a 24-hour response. We measure ourselves against these SLAs and publish performance in your quarterly review — accountability that most IT vendors avoid.

Spare parts are kept on-hand, not ordered after failure. We maintain a parts pool of common cameras, switches, access controllers, gate operator boards and PABX components. Failure of a covered item gets a like-for-like replacement on the next site visit, often same-day. Out-of-warranty parts are quoted at transparent component cost plus a fixed margin — no inflated markups.

Quarterly business reviews are where the AMC delivers strategic value. We present uptime statistics, ticket trends, equipment lifecycle status (which devices are approaching end-of-life and should be budgeted for replacement), security update compliance, and a 12-month outlook. For larger clients we attend operations meetings or board reviews on request.