These Terms of Service ("Terms") govern your access to and use of https://www.araneae.net (the "Website") and the services provided by Araneae Networks ("we", "us", "our"). By accessing the Website or engaging our services, you ("you", "Client") agree to be bound by these Terms.
If you do not agree to these Terms, please do not use the Website or engage our services.
1. About these terms
These Terms form a legally binding agreement between you and Araneae Networks, a company registered in Dubai, United Arab Emirates, with its principal office at Office No. F-401, Deira, Dubai, UAE.
These Terms apply to your use of this Website. Engagements for specific services (such as project installations, AMC contracts, or hosting services) are governed by a separate Statement of Work, Service Agreement, or quotation accepted by both parties, which prevails over these Terms in case of conflict.
2. Eligibility
You must be at least 18 years old and legally capable of entering into binding contracts to use this Website or engage our services. By using the Website, you represent that you meet these requirements and that any information you provide is accurate and current.
3. Use of the Website
Permitted use
You may use the Website to learn about our services, request quotes, contact us, and obtain general information. You agree to use the Website only for lawful purposes and in accordance with these Terms.
Prohibited use
You agree not to:
- Use the Website in any way that violates applicable UAE or international law
- Attempt to gain unauthorised access to any part of the Website, our systems, or other users' data
- Use any automated means (bots, scrapers, crawlers) to access the Website without our prior written consent, other than search engine indexing
- Introduce viruses, malware, or other harmful code
- Reproduce, duplicate, copy, sell, or exploit any portion of the Website without our express written consent
- Use the Website to send spam, phishing, or other unsolicited communications
4. Intellectual property
All content on the Website — including text, graphics, logos, images, software, and the underlying code — is owned by or licensed to Araneae Networks and is protected by UAE and international copyright, trademark, and other intellectual property laws.
The "Araneae Networks" name and logo are trademarks of Araneae Networks. You may not use them without our prior written consent.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and view the Website for your personal or internal business use only.
5. Quotes, proposals and engagements
Information about services and indicative pricing on the Website is for general guidance only and does not constitute a binding offer. Any quotation, proposal, or estimate we provide is valid for the period stated within it (typically 30 days) and is subject to:
- Site survey and final scope confirmation
- Acceptance of the proposal in writing or via our standard order process
- Execution of a Statement of Work or Service Agreement signed by both parties
A binding contract is formed only upon signature of a Statement of Work, Service Agreement, AMC contract, or written confirmation of order by an authorised representative of Araneae Networks.
6. Third-party links and content
The Website may contain links to third-party websites, products, or services. These are provided for convenience only and do not constitute endorsement. We are not responsible for the content, accuracy, or practices of any third-party sites. You access them at your own risk and subject to their own terms.
7. Disclaimers
The Website and its content are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.
We do not warrant that the Website will be uninterrupted, error-free, secure, or free of viruses. We do not warrant that any information on the Website is accurate, complete, or current.
Service warranties for projects we deliver are set out in the applicable Statement of Work or Service Agreement and are not affected by this section.
8. Limitation of liability
To the maximum extent permitted by UAE law, Araneae Networks, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, revenue, data, business opportunity, or goodwill — arising out of or in connection with your use of the Website, even if we have been advised of the possibility of such damages.
Our total aggregate liability arising out of or in connection with the Website (excluding liability arising under a signed Statement of Work or Service Agreement, which is governed by that agreement) shall not exceed the total fees paid to us by you in the 12 months immediately preceding the event giving rise to the claim. Where no fees have been paid, our maximum liability shall not exceed AED 1,000.
Nothing in these Terms excludes or limits liability that cannot be excluded under UAE law, including liability for fraud, gross negligence, or wilful misconduct.
9. Indemnification
You agree to indemnify and hold harmless Araneae Networks, its directors, employees, and affiliates from any claims, damages, losses, liabilities, or expenses (including reasonable legal fees) arising out of your breach of these Terms or your misuse of the Website.
10. Governing law and dispute resolution
These Terms are governed by and construed in accordance with the laws of the United Arab Emirates and, specifically, the Emirate of Dubai.
Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the onshore courts of Dubai, UAE.
11. Changes to these terms
We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. Continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.
12. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
13. Entire agreement
These Terms, together with our Privacy Policy and any Statement of Work or Service Agreement you have signed with us, constitute the entire agreement between you and Araneae Networks regarding your use of the Website.
14. Contact us
For questions about these Terms, please contact us:
- Email: info@araneae.net
- Phone: +971 (55) 247 7742
- Address: Office No. F-401, Deira, Dubai, UAE